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Frequently Asked Questions

Let us guess: You’re here because you have a question. Great! Because much like the lighthouses in Maine, we want to point you in the right direction (only instead of away from dangerous rocks, we’re steering you toward enlightening answers). If you’re still left wondering about something, don’t hesitate to ask us on our contact page.

Lawsuit Facts

Why is Poland Spring® involved in a lawsuit?

The charges filed against Nestlé Waters seem to be an attempt to rehash an old debate about the proper use of the term “spring water.” That debate was resolved in 1995 when the U.S. Food & Drug Administration (FDA) issued stringent standards for spring water — standards Poland Spring consistently meets.

We are proud of the product we deliver to our consumers. We work very hard to ensure the quality and integrity of our spring water products, earn our customers’ trust and uphold the 170-year history of the Poland Spring® brand. On behalf of our loyal consumers and employees, we will vigorously defend ourselves against the frivolous charges in this suit.

Is Poland Spring® Brand water really spring water?

Yes, Poland Spring® is 100% spring water.

The FDA, which defines the term “spring water,” also regulates the bottled water industry. Over 20 years ago, there were many debates about the proper use of the term “spring water.” The FDA resolved these debates by issuing standards for the usage of the term “spring water” in 1995 — standards which Poland Spring is committed to upholding. Poland Spring® meets all federal and state regulations governing spring classification for standards of identity, spring water collection, manufacturing practices, product quality and labeling as a spring water. Our compliance with these regulations has been demonstrated to state agencies throughout the United States, including all the states where Poland Spring® is sold (Maine, New York, Massachusetts, Connecticut, New Jersey, New Hampshire, Vermont and Rhode Island).

What exactly is “spring water?”

According to the FDA, spring water is “water derived from an underground formation from which water flows naturally to the surface of the earth at an identified location.” The FDA sets stringent national standards for what qualifies as “spring water,” and those requirements are:

  • Spring water shall be collected only at the spring or through a bore hole that taps into the underground formation feeding the spring.
  • There must be a natural force causing the water to flow to the surface through a natural orifice.
  • The location of the spring shall be identified.
  • Spring water that is collected with the use of an external force, such as a pump, shall be:
    • from the same underground stratum as the spring, as shown by a measurable hydraulic connection between the bore hole and the natural spring;
    • have all the physical properties, before treatment, and be of the same composition and quality, as the water that flows naturally to the surface; and
    • water must continue to flow naturally to the surface of the earth through the spring’s natural orifice.

To view the FDA requirements in the Code of Federal Regulations, please see: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=165.110.

How do you know Poland Spring® is spring water?

Poland Spring® is 100% spring water. We know this due to four main factors:

  1. Poland Spring® is verified by testing done daily, weekly, monthly, and annually
  2. Independent hydrogeological reports are conducted
  3. Regulatory oversight; and
  4. Long-Term monitoring to verify the quality, long-term sustainability and spring profile of Poland Spring®.

For more detail information please refer to our Quality Report http://www.nestle-watersna.com/asset-library/Documents/PS_ENG.pdf

If Poland Spring® is 100% spring water, why are you being sued?

While we cannot answer with certainty, the claims made in this lawsuit are without merit and an obvious attempt to manipulate the legal system for personal gain. We are highly confident in our legal position and will vigorously defend ourselves against the frivolous claims in this lawsuit.

Are consumers being misled into thinking all Poland Spring® water comes from one spring?

No, we would never intentionally mislead our consumers — they have every right to know where their spring water comes from. That is why every bottle of Poland Spring® clearly identifies the location of its spring water sources, which are all located in Maine. As popularity of our great tasting water grew, we added sources that shared the same geology and characteristics as our existing springs to match the quality and taste consumers expect from our Poland Spring® brand. Having more than one source allows us to meet consumer demand while protecting all of our spring water sources for long-term sustainability. That is the real story of Poland Spring®, and we put it in writing right on the labels.

Have the plaintiffs been defrauded or damaged by fraudulent labeling or marketing?

The plaintiffs in this case have not been defrauded or damaged by fraudulent labeling or marketing of Poland Spring® as their attorneys allege. Consumers can be confident in the honesty and accuracy of the labels on every bottle of Poland Spring®, and the truthful marketing that Poland Spring® is just what it says it is – 100% spring water.

Is Poland Spring® safe?

Yes, absolutely. We pride ourselves on producing a safe product that goes through three levels of safety measures to uphold our high standards of quality:

  • Glacial filtration — The unique characteristics of Maine geology, with fine sand and gravel aquifers, provide one of the most unique natural water purification systems in the world.
  • Investment in our sources — We lead the industry in our financial commitment to find, scientifically test, monitor and responsibly manage sources and their surrounding watersheds.
  • A state-of-the-art, multiple-barrier approach to quality — from source to bottle we use precise filtration and sanitation methods in all of our bottling lines. Our testing standards must meet or exceed those set by the FDA and the U.S. Environmental Protection Agency. Our technicians test Poland Spring® more than 100 times a day, beginning at the source, when it arrives at the plant, during the bottling process and before it is shipped to the market. Consumers are further protected by the use of tamper-evident packaging. For more detailed information please refer to our Quality Report

Sourcing Our Springs

Where does your water come from?

We source our water from 8 great natural springs in the Pine Tree State (also known as Maine). Each one is carefully selected based on geologic formation, mineral composition, quality and taste. These sources are carefully selected, regularly monitored and sustainably managed. Interested in learning more? We thought you might be! Visit the springs-centered section of this fine website here.

Is bottled water regulated?

Are there breathtaking views in Acadia National Park? The answer to both questions is yes! Bottled water is regulated, quite rigorously, in fact. The FDA’s regulations for bottled water are equally as strict as the EPA’s regulations for tap water, if not more strict. We test our water up to 60 times more often than most municipal water. The way we see it, better standards mean fresher tasting water. Hence why we test each bottling line 250 times annually.

What about bottled spring water for people who don’t live in Maine or the Northeast?

We don’t bottle Poland Spring® Brand 100% Natural Spring water outside of this great region of ours. But hey! You can always stock up anytime you’re in the Northeast.

Water Quality

How long do I have until Poland Spring® Brand 100% Natural Spring Water goes bad?

Never fear! You don’t have to worry about our bottled water going bad. (In other words, you don’t have to chug your water as soon as you get it — but don’t judge us if we do.) We do, however, have a "Best By" date to indicate when it may begin to lose its fresh spring taste. Just look for the letters “BB” (for “Best By”) one inch above or below the label, and depending on where your bottle was made, the date to the right of those letters will tell you when the water might start losing its distinctly fresh taste. And no one wants that.

What’s the best way to store Poland Spring® products?

Hiking on Sugarloaf Mountain? Strolling down Broadway? Sitting in your own home? One great thing about our bottled water products is that you can take them just about anywhere. But keep in mind that they should be treated like food products. Store them at a moderate temperature and keep away from detergents, cleansers, car supplies and other strong-smelling products or chemicals. Sounds like common sense, right? (We thought we’d mention it just in case.)

How can I obtain a mineral analysis or your water quality report?

So glad you asked! We have detailed water quality reports available here. The reports are based on independent testing results from certified labs.

How do you uphold the quality of your bottled water?

We put our bottled spring water through a 10-step quality control process (that’s right — 10 steps!). We check the quality of our water and packaging to ensure they meet our high standards. To see the specifics, check out our Water Quality Report.

Bottle Quality

Are plastic bottles still safe if exposed to extreme temperatures?

How extreme are we talking here? Like any other food product, bottled water should be stored at a moderate temperature — we don’t recommend leaving them out on the basketball court all day in the heat of summer (who wants to drink hot water, anyway?). With that in mind, PET plastics are fully approved by the U.S. Food & Drug Administration (FDA) for food and beverage storage and are entirely safe.

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The FDA and other international health organizations and regulatory agencies have approved the kind of plastic we use as a safe food packaging material. Here at Poland Spring, we continually evaluate packaging materials for safety and abide by all FDA regulations. Additionally, all current and available scientific evidence indicates that our bottled water packaging is safe when consumed by its “Best By” date, stored at moderate temperatures and kept away from strong-smelling cleansers and chemicals.

All of our “single-serve” bottles from 8 ounces to 3 liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free. The FDA classifies PET as safe for use in packaging and has authorized its use for decades. PET itself is an inert substance, meaning it does not react, dissolve or degrade when exposed to water or the environment. It also only generates extremely low traces of PET by-products which evaporate readily or migrate very slowly.

All of our 5-gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. And great news: we are working hard to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

Is Poland Spring® Brand 100% Natural Spring Water safe?

Absolutely. We pride ourselves on producing a safe product that goes through three levels of safety measures to uphold our high standards of quality:

  • Glacial filtration — The unique characteristics of Maine geology, with fine sand and gravel aquifers, provide one of the most unique natural water purification systems in the world.
  • Investment in our sources — We lead the industry in our financial commitment to find, scientifically test, monitor and responsibly manage sources and their surrounding watersheds.
  • A state-of-the-art, multiple-barrier approach to quality — From source to bottle we use precise filtration and sanitation methods in all of our bottling lines. Our testing standards must meet or exceed those set by the FDA and the U.S. Environmental Protection Agency. Our technicians test the product 250 times annually — first when it’s drawn at the source, then when it arrives at the plant and during the bottling process and before it is shipped to the market. Our use of tamper-evident packaging provides further assurance for consumers.

Are your bottles recyclable?

They sure are — we LOVE when folks around here recycle (so does Mother Nature). All of our single-serve bottles, from the 8 ounce to the 2.5 gallon sizes, are recyclable. Our 3-gallon and 5-gallon bottles are returned to us, washed, sanitized and refilled by us about 20 times before they too are recycled. To be a part of the cycle, visit earth911 and see how and where to recycle our bottles in your community.

Donations, Discounts and Delivery

Can I request a sponsorship or donation?

You certainly can. Send your sponsorship or donation request here. We consider requests very carefully, and as a rule, we’re only able to consider proposals 45 days in advance of your opportunity. If it’s submitted within the time frame, we’ll look it over and respond to your request within 45 days. Please note that we receive hundreds of requests for support each year and are unable to fund every request.

How can I obtain coupons for your products?

We do offer deals from time to time to get our water to more customers in need of refreshment. So be on the lookout — check your local circulars or visit store shelves.

Can I have Poland Spring® Brand water delivered to my home?

Why, sure you can — if you live in our delivery area! We’ll gladly deliver the goods right to your doorstep (or stoop, or houseboat). Just head to ReadyRefresh — our very convenient delivery service — or give us a call at: 800-274-5282 to see if you’re in our delivery area. We hope to make your abode part of our route very soon!