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Frequently Asked Questions

We want you to find exactly what you’re looking for. That’s why we’ve come prepared with a list of our most commonly asked questions. If you’re still left wondering about something, don’t hesitate to ask us on our contact page.

Sourcing Our Springs

Where does your water come from?

We source our water from 8 different natural springs in Maine. Each one is carefully selected based on geologic formation, mineral composition, quality and taste. These sources are carefully selected, regularly monitored and sustainably managed. To get the full story, learn about our springs here.

What happens if Maine experiences drought conditions?

Responsible management of our spring water sources is at the core of everything we do at Poland Spring each day, during all weather patterns. Drought conditions are a shared challenge for Maine residents and businesses, and Poland Spring will continue to do our part to ensure that spring water withdrawal is sustainable for the long-term through effective water stewardship. We rely on environmental and hydrogeological monitoring, collection of data and scientific analysis of that data. We only withdraw the amount of water that the particular spring can sustainably support and we comply with the conditions of our state and local permits. With nine permitted spring sites across Maine, we adjust when and where we make spring water withdrawals to preserve both the environment and our spring sources. Our extensive monitoring program and adherence to local and state regulations ensure that our water withdrawals have no undue adverse impact on the aquifer, the surrounding habitats, or other groundwater users in the area.

Is bottled water regulated?

Yes, bottled water is regulated quite rigorously. The FDA’s regulations for bottled water are equally as strict as the EPA’s regulations for tap water, if not more strict. We test our water up to 60 times more often than most municipal water. The way we see it, better standards mean fresher tasting water. Hence why we test each bottling line more than 200 times every day.

Water Quality

How long do I have until Poland Spring® Brand 100% Natural Spring Water goes bad?

You don’t have to worry about our bottled water going bad, but we do have a "Best By" date to indicate when it may begin to lose its fresh spring taste. Just look for the letters “BB” (for “Best By”) one inch above or below the label, and depending on where your bottle was made, the date to the right of those letters will tell you when the water might start losing its distinctly fresh taste.

What’s the best way to store Poland Spring® products?

One great thing about our bottled water products is that you can take them just about anywhere. But keep in mind that they should be treated like food products. Store them at a moderate temperature and keep away from detergents, cleansers, car supplies and other strong-smelling products or chemicals.

How can I obtain a mineral analysis or your water quality report?

We have detailed water quality reports available here. The reports are based on independent testing results from certified labs.

How do you ensure the quality of your bottled water?

We put our bottled spring water through a 10-step quality control process. We check the quality of our water and packaging to ensure they meet our high standards. To see the specifics, take a look at our Water Quality Report.

Bottle Quality

Are plastic bottles still safe if exposed to extreme temperatures?

Like any other food product, bottled water should be stored at a moderate temperature. With that in mind, PET plastics are fully approved by the U.S. Food & Drug Administration (FDA) for food and beverage storage and are entirely safe.

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The FDA and other international health organizations and regulatory agencies have approved plastic as a safe food packaging material. Here at Poland Spring, we continually evaluate packaging materials for safety and abide by all FDA regulations. Additionally, all current and available scientific evidence indicates that our bottled water packaging is safe when consumed by its “Best By” date, stored at moderate temperatures and kept away from strong-smelling cleansers and chemicals.

All of our “single-serve” bottles from 8 ounces to 3-liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free.

All of our 5-gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. By popular demand, we are planning to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

Is Poland Spring® Brand 100% Natural Spring Water safe?

Yes, absolutely. We pride ourselves on producing a safe product that goes through three levels of safety measures to uphold our high standards of quality:

  • Glacial filtration — The unique characteristics of Maine geology, with fine sand and gravel aquifers, provide one of the most unique natural water purification systems in the world.
  • Investment in our sources — We lead the industry in our financial commitment to find, scientifically test, monitor and responsibly manage sources and their surrounding watersheds.
  • A state-of-the-art, multiple-barrier approach to quality — From source to bottle we use precise filtration and sanitation methods in all of our bottling lines. Our testing standards must meet or exceed those set by the FDA and the U.S. Environmental Protection Agency. Our technicians test the product more than 100 times a day, first when it’s drawn at the source, then when it arrives at the plant and during the bottling process and before it is shipped to the market. Consumers have further assurance through the use of tamper-evident packaging.

Are your bottles recyclable?

They sure are. All of our single serve bottles, from the 8 ounce to the 2.5 gallon sizes, are recyclable. When our 3-gallon and 5-gallon bottles are returned to us, we wash, sanitize and refill them more than 20 times. After all that, we recycle them one more time. To be a part of the cycle, visit earth911 and see how and where to recycle our bottles in your community.

Donations, Discounts and Delivery

How can I request a sponsorship or donation?

We’re glad you’re interested. Send your sponsorship or donation request here. Just so you know, we’re only able to consider proposals 45 days in advance of your opportunity. As long as it’s within the time frame, we’ll look it over and respond to your request.

How can I obtain coupons for your products?

There are a couple of different places to discover them, but try looking on our Facebook or Twitter pages.

Can I have Poland Spring® Brand water delivered to my home?

We’ll gladly deliver the goods right to your doorstep. Just head to ReadyRefresh or give us a call at: 800-950-9393 to see if you’re in our delivery area.